Refund Policy

Last updated: October 2026

At NEAT HOME SERVICES LTD, your satisfaction is our priority. If you are not completely happy with our cleaning service, please review the information below.

1. Satisfaction Guarantee

If you are not satisfied with the quality of our cleaning service, please contact us within 24 hours of the service being completed. We will arrange a return visit to address any areas of concern at no additional charge.

2. Refund Eligibility

Refunds may be considered in the following situations:

  • The service was not completed as agreed.
  • A complaint was raised within 24 hours of the service.
  • A return visit did not resolve the issue to a satisfactory standard.

Refunds are assessed on a case-by-case basis and are at the discretion of NEAT HOME SERVICES LTD.

3. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

  • The complaint was raised more than 24 hours after the service.
  • The dissatisfaction is due to pre-existing conditions or damage not caused by our team.
  • Access to the property was not provided for a return visit.

4. Cancellation Refunds

If you cancel a booking with less than 24 hours notice, a cancellation fee may apply and may not be refunded.

5. How to Request a Refund

To raise a concern or request a refund, please contact us directly: